Please read Terms and Conditions before submitting refund request:
Terms and Conditions
Internet refund requests, if applicable, must be submitted to Hôpitel using the following procedure. In the event that a patient leaves the hospital prior to the last date of his/her rental period and the purchaser (lessee) would like to request a refund, if applicable, the purchaser (lessee) must click on the Refund Request Link, complete and submit the information to Hôpitel in the request form and then forward the original invoice by post (no photocopies or faxes accepted) to Hôpitel's head office. All Internet refund requests must be submitted within thirty (30) days following the date of the patient's departure from the hospital. Hôpitel will begin to verify the refund request only when it has received the following form and the original invoice. In the event an Internet refund is applicable, Hôpitel will issue the refund by crediting the purchaser's (lessee's) credit card for the amount that person is owed less administrative expenses. The First Day Service Charge (FDSC), telephone rentals, headphones, greeting cards, cable charges or any other optional items are non-refundable. Any special rates provided to the patient and or lessee is non-refundable and non-transferable. Hôpitel representatives are not authorized to issue refunds.